A FEW THINGS TO KNOW
Frequently asked questions.
Learn how matching, visits and payments work. Select a question to read the answer.
What is LikeKin?
LikeKin connects families with experienced women we call Aunties, who provide practical household support with care and cultural understanding. Our Aunties come from different backgrounds and bring their professional experience and lived wisdom to the families they support.
What can an Auntie help with?
Support may include cooking, light cleaning, organizing, childcare, tutoring, planning, scheduling and companionship. Each Auntie brings different skills. We agree on your services and priorities before visits begin.
How do you match my family with an Auntie?
Start by sending a family inquiry. We discuss your needs, schedule, preferences and cultural understanding, then share suitable Auntie profiles privately. You help choose your match. Submitting an inquiry does not automatically unlock profiles or confirm a booking.
Why aren’t Auntie profiles public?
We respect our Aunties’ privacy. Their profiles are shared privately with families after we review an inquiry and discuss their support needs.
How are Aunties screened and prepared?
Before her first assignment, every Auntie must complete our background-check and reference-review process, required LikeKin training, and current adult, child and infant CPR/AED and first-aid certification with hands-on skills verification. LikeKin covers required screening, certification fees and paid training time after a conditional offer. We accept current credentials that meet our requirements.
Can an Auntie care for my children and help around the house?
Yes, when those responsibilities can be handled safely together. Children’s supervision comes first. We agree on realistic priorities for your booked hours; every task may not be completed during every visit.
What packages are available?
Our recurring packages use four-week service cycles. The 48-hour package is $3,600 at $75 per hour; the 60-hour package is $3,600 at $60 per hour; and the 96-hour package is $4,800 at $50 per hour. Visits have a three-hour minimum. Your schedule and services are agreed with us before booking.
Can I pay weekly?
Yes. Weekly payments are available within your four-week package commitment. For evenly scheduled packages, weekly payments are $900 for the 48-hour or 60-hour package, and $1,200 for the 96-hour package. Payment is due at least 48 hours before the first scheduled visit of each service week. Your Auntie will not arrive until payment is received.
What happens if my payment is late?
Late payment may interrupt service, and your original appointment times may no longer be available. If a visit is missed because payment remains outstanding within the 48-hour cancellation window, the reserved hours count toward your package’s used hours. Exceptions may be made for emergencies; contact us as soon as possible.
What if I need to cancel or reschedule?
Please give at least 48 hours’ notice before your scheduled visit. Visits canceled with less notice count toward your package’s used hours, with exceptions for emergencies. Rescheduling is subject to availability and must fit within the same four-week service cycle.
What happens if my Auntie is unavailable?
Tell us your preference: a suitable substitute, a rescheduled visit, or a credit for the missed hours. Substitutes are subject to availability and your approval. Credits for visits LikeKin could not provide are honored separately from the package’s no-rollover policy.
Do unused hours roll over?
No. Unused package hours do not roll over into the next four-week cycle. Credits for visits LikeKin could not provide are handled separately.
Are Travel, Vacation and Holiday Aunties available?
Some Aunties offer these specialties by advance arrangement. A Travel Auntie can support work trips, visits to loved ones and other travel. A Vacation Auntie supports your family during time away to relax and reset. Holiday support depends on the Auntie’s availability and agreed services. Specialty services and any additional expenses are quoted and agreed in advance.
What if my Auntie isn’t the right fit?
Please tell us. We want you and your Auntie to feel comfortable with the arrangement. We’ll discuss your concerns and available options for a different match.
Does sending an inquiry confirm my booking?
No. We first confirm the match, availability, services, schedule, price and payment arrangements with you. Visits begin only after the arrangements are confirmed and the required payment is received.
